Effective Date: Aug 25th, 2025

Laundry Llamas (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, booking system, and laundry pickup/delivery services (“Services”).

Effective Date: Aug 25th, 2025

Laundry Llamas (“we,” “our,” “us”) values your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, scheduling platform, payment system, and home-based services — including laundry pickup/delivery and concierge home help (“Services”).

1. Information We Collect

We may collect the following types of information:

Personal Information

Name

Address & service location

Email and phone number

Emergency contact (optional for home entry)

Payment Information

Credit/debit card details processed securely through third-party payment processors

We do not store full card numbers on our servers

Service Information

Booking history

Laundry preferences

Home access instructions

Notes about service needs (organizing, cleaning tasks, special requests)

Communication with our team

Technical Information

IP address

Browser type

Device information

Site usage data

This helps us maintain site security and improve user experience.

2. How We Use Your Information

We use your information to:

Provide and manage laundry and concierge home help services

Process payments and store a card on file for recurring or hourly services

Send service reminders, updates, and confirmations

Respond to messages or customer support requests

Improve our website and service experience

Maintain safety, security, and legal compliance

We may also send occasional promotional messages or updates. You may opt out at any time.

3. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

Service Providers

Payment processors

Scheduling and routing tools

SMS/email communication providers

Team Members / Contractors

Limited access is provided only as needed to perform your scheduled service (ex: your address and service notes for your concierge worker).

Legal Authorities

If required to comply with law, enforce our terms, or protect the safety of customers and staff.

4. Cookies & Tracking Tools

Our website may use cookies, analytics, and similar tools to:

Remember login or booking preferences

Improve website speed and usability

Monitor site traffic and trends

You may disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We use reasonable safeguards to protect your information, including:

SSL encryption for data transmission

Secure third-party processors for payments

Limited access to sensitive data

However, no online system is completely secure.

By using our Services, you acknowledge such risks.

6. Home Entry Information (Concierge Services)

If you provide door codes, lockbox combinations, or entry instructions, this information is:

Stored securely

Shared ONLY with the assigned worker

Never shared with third parties

Deleted upon customer request

You may update or revoke access instructions at any time.

7. Your Rights

You may:

Access or update your information

Request deletion of your personal data (unless legally required to retain it)

Opt out of marketing emails or SMS

Request what data we have stored about you

To make a request, email us at [email protected].

8. Children’s Privacy

Our Services are not directed to children under 13.

We do not knowingly collect information from children.

9. Data Retention

We retain data only as long as necessary to:

Provide services

Process payments

Comply with legal requirements

Resolve disputes or maintain transaction records

Home access instructions can be removed immediately upon request.

10. Changes to This Policy

We may update this Privacy Policy at any time.

The newest version will always be posted on our website with an updated Effective Date.

11. Contact Us

For questions or privacy concerns, contact us:

📧 [email protected]